A. Each piece within the CN collection is meticulously hand crafted in Burleigh Heads QLD by trained artisans from start to completion.
Concrete Nation has spent the last 10 years perfecting their high-performance concrete mix to maintain the natural look of concrete while infusing it with beautiful colours. Tinted oxide is added to the concrete mix so the colour runs through the product.
A. All Concrete Nation products go through a stringent sealing process, using several coats of a penetrative sealer which is absorbed into the concrete. A topical sealer is then applied to give it a smooth and silky finish.
A. The focus at Concrete Nation is to maintain the natural beauty of concrete. This includes colour movement/variation and the potential for small air pockets (also known as pitting) on the exterior of the product. Any air pockets on the interior of the product will always be filled in to achieve a smooth surface. Please note, we cannot guarantee that the product will or will not have air pockets, as each product is different.
A. All CN products should be cleaned using a mild non-abrasive cleaner. We love Koh Universal Cleaner but any multi-purpose cleanser will do the trick. Please refrain from using scour pads on the concrete, as it can scratch your basin and breakdown the sealer
Avoid exposure to products with high levels of PH such as bleach and nail polish remover as they can strip the sealer and will expose the concrete to staining.
Click to download our CARE & MAINTENANCE GUIDE
A. Each piece within the CN collection is fully sealed with 4 coats of topical sealer so resealing is not required.
A. Lead times vary by product and can change depending on the demand for each style. It is best to refer to our online shop for current lead times on each product.
A. All of our products are made to order. Concrete Nation may have the ability to process certain products at a faster rate if a shorter leadtime is required so it is best to contact us for urgent needs.
A. All Concrete Nation products are made to order. Once the order has been placed we will commence manufacture and are unable to make changes to your order, accept cancellations, or provide credits. Please ensure your order is correct at the time of purchase.
Concrete Nation warrant all products for a period of one year for labour & two years for replacement from the original date of purchase. Please click the links below to view our warranty
Concrete Nation does offer trade accounts to select Architects & Designers. Please submit your trade account here.
A. Absolutely. Concrete Nation ships products all over the globe. International purchases can be made directly from our shop with shipping calculated at checkout. Depending on the item you are ordering, freight times can vary.
Pricing does not include any government fees that may apply at the destination country. Concrete Nation is not responsible for any duty or tax that may be applicable at the destination country.
A. All shipping costs are calculated at checkout depending on your location.
To obtain a shipping quote in advance please contact us
A. Concrete Nation has spent years perfecting packaging to ensure products arrive safely. Standard above bench basins are packaged using a high tech spray foam which moulds around the basin and provides complete protection. Larger, heavier products are wrapped in a protective layer of packaging and placed in a palletised crate to ensure easy handling for transport.
A. Concrete Nation uses a third party to transport and therefore can only deliver to the ground floor on a level surface. Please note that the delivery address must have a clear passageway for drop-offs. Our transporter has the right to refuse delivery if access to site does not easily accommodate delivery trucks. Collection would then need to be arranged with the nearest depot.
A. Yes, you can arrange your own transport, but please note that if the shipping is not booked through Concrete Nation, the shipment will not be insured. It is up to you to arrange insurance if you are booking the shipment. We strongly recommend booking shipping through us as we use certain couriers that we know will handle our goods with care.
A. Absolutely, once your product is packaged and ready to be dispatched from our warehouse, you will receive a booking confirmation from our trusted third party courier company, who will upon collection provide you with a tracking or consignment number to the email address provided on your order. You will also receive an email from us confirming that your order has been fulfilled. If you do have further queries or issues, please feel free to contact us.
Please note, it may take up to 24 hours for tracking information to update, so please be patient in receiving.
If you have general enquiries regarding your shipment (i.e. delivery eta, change of address, rescheduling etc), it is best to contact the courier as they will be best to assist you with queries you may have.
A. If you haven’t received an email from our third-party transport company, this means your product is still likely to be in production and will be ready for dispatch shortly. As our lead times provided at time of order are an estimate, they can vary due to our products being made from a natural resource. Please email us with your order number and any additional queries you may have and we will be in touch with an update.
A. While we take every precaution to ensure our products arrive safely, on the rare occasion, damages can occur in transport. Note that goods should not be signed for if exterior damage is evident i.e. corners of box look as though they have been severely damaged in transport etc. It is crucial to please reject delivery as we will be notified from the driver that the goods have been refused, allowing us to lodge a claim with ease.
All goods MUST be inspected for damages within 24 hours of receiving. Please get in touch with our team as soon as damages have been noticed and we will be in touch with our courier service to try and rectify this issue. If a damage claim has been issued after the 24-hour notice period, no claim for damaged goods will be accepted.
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